FAQ

Each agent is assigned to a specific employee. Download the installer from the employee profile and install it on the required company computer.

You must open the install.exe file and accept the license agreement. Wait for all packages to be installed.

If the installation was successful, information about the user’s account from his workplace, as well as the name of his OS installed on the workplace, will appear in the agent fields.

For the system to work correctly, the latest version of JAVA must be installed on the device. You can download it from the link .

Due to the expanded functionality of the service, settings for individual accounting are provided. Such as:

• Positions (the main section to which all accounting parameters are linked, as well as the Agent’s work settings, indicating the parameters of the registered data)
• Applications (for tracking the productivity of time spent at a working PC)
• Schedule (to record working hours relevant for a specific position)
• Unproductive Activity (to create common groups of applications and sites that are inappropriate for use in the workplace)
• Keylogger (creating a library of phrases registered for display in incidents when recorded)
• Access (setting up access to service sections for various departments of the organization that will use the service interface)

INSIDER currently supports Bitrix24 integration for both Cloud and On-Premises deployments. Read more here .

You can also order the development of functionality to solve your problems. These can be special reports, integration with various systems, recording of individual indicators and much more. To find out more about this, please contact us.

Yes. INSIDER offers a free 14-day trial for up to 5 users. The trial includes the core INSIDER features, excluding Keylogger. Read more about the planhere .

To request a trial of the On-Premises version, contact our sales team at sale@insider.sale .

INSIDER is available in two deployment options: Cloud and On-Premises.

We not only develop the cloud service ourselves but also manage it and provide customers with access via the Internet. We also rent servers, install applications on them, protect access and provide information storage. We support and update the service, create and restore backups.

Each customer gets access to the service and can start working immediately after registration. We have already taken care of everything else.

With On-Premises version, the customer installs the software on their own server and manages it independently. You purchase a license to use the software, while deployment, administration, and maintenance remain your responsibility.

The trial lasts 14 days and gives you access to all core INSIDER features. After the trial period, choose a paid plan to continue using the service. Your account manager can help you select the right plan. If you do not do this, your account will be deleted.

No, you do not need to provide payment information. All you need is an email address and phone number.

Yes, you can change the number of employees, expand functionality, change the method and type of payment at any time. To do this, contact your account manager.

Yes, we offer discounts for companies. Contact us to learn more.

Yes, we consider customer suggestions and try to implement them. You can also order the development of functionality to solve your problems, e.g., special reports, integration with various systems, recording of individual indicators and much more. Contact us to learn more.