About the client
IT integrator that specializes in high-tech solutions in the field of business automation since 2008. One of the company's activities is the implementation of Internet solutions, social corporate networks, CRM, as well as automation of project activities. The company's office employs 43 specialists.
Task
The new business analyst constantly misses project deadlines. We need to find out the reasons.
Process
The INSIDER service was installed on the employee's PC. After analyzing the work, it turned out that, on his own initiative, the employee performs some additional work for clients, which is not included in the contract. The principle is that the customer is always right.
Result
The manager's false speculations were not confirmed. The bad guy turned out to be good. The business analyst earned a plus to his karma, and clients were billed for additional work.
If you also have interesting stories related to our INSIDER program, send them to us, we will be happy to publish them.