About the client
Consulting organization with a staff of 23 people.
Task
The manager noticed that employees who had been working in the company for a long time were not behaving as usual. In addition to this, staff turnover began and sales dropped noticeably. To identify the source of the problem, it was decided to install “INSIDER”.
Process
Reports on the typed text showed that employees complain to each other in the messenger about the high workload and insufficient salary level. The thing is that the company wanted to expand its staff and hire more young specialists, but due to the lack of a training and reward system, they did not stay long.
By analyzing search queries, we were able to find out that some employees surf job sites, procrastinate, and show signs of burnout.
Result
The manager did not expect to see such results, and decided to immediately act to restore a favorable working atmosphere and teamwork. "INSIDER" helped to evenly distribute the workload and objectively award bonuses to outstanding employees. The company also managed to build a system for training and adaptation of new employees, thanks to which the staff turnover rate decreased by 40%.